Privacy Policy

1. Introduction

Welcome to Gift Expert (hereinafter referred to as "the Company", "we" or "this Website"). We highly value your privacy and are committed to protecting the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your related rights.

This policy applies to our website (www.flaxtree.com) and all related services. By using our services, you agree to all the contents of this Privacy Policy. If you do not agree to this policy, please stop using our services.

2. Scope of Information Collection

The personal information we may collect includes, but is not limited to:

2.1 Information you proactively provide

• Name, Position, Company Name
• Contact information (phone number, email address, address)
• Login credentials (username, password)
• Business requirements information (gift customization requirements, order details)
• Payment information (bank account, invoice information)
• Other information you provide via contact form, online customer service, or email

2.2 Automatically collected information

• IP address, browser type, operating system
• Access time, page browsing history, clickstream data
• Information collected by cookies and similar technologies
• Device identification code, geolocation information

2.3 Information from third-party sources

Within the limits permitted by law, we may obtain necessary corporate information from public channels or partners in order to provide better services.

3. Purpose of Information Use

The information we collect will be used for the following legitimate purposes:

• Services provided: Processing your orders, providing customer support, and completing delivery.
• Business communication: Responding to your inquiries, sending service notifications, and providing product updates.
• Marketing: Sending promotional messages and personalized recommendations (you can unsubscribe at any time).
• Service optimization: Analyze user behavior, improve website functionality, and enhance user experience.
• Legal compliance: fulfilling legal obligations, resolving disputes, and enforcing contract terms.
• Security Protection: Prevent fraud and safeguard account and transaction security

4. Information Sharing and Disclosure

We promise not to sell your personal information. However, we may share necessary information in the following circumstances:

4.1 Third-party service providers

To complete services such as order delivery, payment processing, and logistics, we may share necessary information with the following types of third parties:

• Logistics company (consignee information)
• Payment processing institution (transaction information)
• Cloud service provider (data storage)
• Marketing service platform (promotional activities)

All third parties must comply with strict confidentiality obligations and may only use your information for specific service purposes.

4.2 Legal Requirements

We may disclose your information in accordance with the law in the following circumstances:

• In response to the legitimate requests of judicial organs and government departments
• To protect our legitimate rights and intellectual property rights
• To prevent or investigate fraud and security issues
• In the event of a merger, acquisition, or asset transfer (we will ensure that the receiving party continues to comply with this policy).

4.3 Your consent

With your explicit consent, we may share your information with designated third parties.

5. Information Protection Measures

We employ industry-standard security measures to protect your personal information:

• Technical protection: SSL encrypted transmission, firewall, intrusion detection system
• Access control: strict permission management and multi-factor authentication
• Data backup: Regular backups, disaster recovery mechanisms
• Employee training: Regular privacy protection training, confidentiality agreements
• Security audit: Regular security assessments and vulnerability scanning

Please note that while we make every effort to protect your information, internet transmission cannot be guaranteed to be 100% secure. We recommend that you also take appropriate measures to protect your personal information, such as changing your passwords regularly and not logging into your accounts on public networks.

6. Cookie Policy

We use cookies and similar technologies to improve your browsing experience:

6.1 Cookie Types

• Necessary cookies: essential for basic website functionality and cannot be disabled.
• Cookie analysis: Collects anonymous usage data to help us optimize our website.
• Functional Cookie: Remembers your preferences (such as language, region).
• Advertising cookies: provide personalized advertising content

6.2 Cookie Management

You can manage or disable cookies through your browser settings. Please note that disabling necessary cookies may affect the normal operation of the website. Most browsers accept cookies by default; you can find instructions on how to change these settings in your browser's help documentation.

7. Your Rights

Under applicable law, you have the following rights:

• Access rights: Access to your personal information held by us
• Right to correction: the right to demand correction of inaccurate or incomplete information.
• Right to erasure: The right to request the deletion of your personal information under certain circumstances.
• Restriction of processing rights: Requesting restrictions on the processing of your information.
• Data portability right: the right to access structured, machine-readable copies of personal information.
• Right to withdraw consent: You may withdraw your consent at any time (without affecting the legality of the processing prior to the withdrawal).
• Right to complain: to file a complaint with the regulatory agency

To exercise the above rights, please contact us using the contact information at the bottom of this policy. We will respond to your request within 15 business days. To protect your information security, we may need to verify your identity.

8. Data storage period

We retain your personal information only for the period necessary to achieve the purposes for which it was collected, as follows:

• Account Information: 6 months after account cancellation
• Transaction records: The legally required minimum period (usually 5-7 years).
• Marketing messages: You will be deleted or anonymized immediately upon unsubscribing.
• Log information: Typically 6-12 months, depending on system requirements.

Information that has exceeded its retention period will be securely deleted or anonymized.

9. Protection of Minors

Our services are primarily for corporate clients and do not target minors under the age of 18. If we discover that we have collected personal information from minors, we will immediately delete the relevant data. If you are the guardian of a minor and discover this situation, please contact us immediately.

10. Policy Updates

We may update this policy in accordance with changes in laws and regulations or business needs. When updating, we will:

• Release the new version on the website and update the "Last Updated Date".
• Major changes will be notified to you via email, pop-ups, etc.
• We recommend that you check this policy regularly to stay updated.

The policy update does not affect the information processing activities we conducted based on your consent prior to the change.

11. Contact Us

If you have any questions, suggestions, or complaints regarding this policy or your personal information, please contact us through the following methods:

We have a dedicated Data Protection Officer (DPO) who oversees the implementation of this policy. Your request to exercise your rights will receive a substantive response within 15 business days.

If you are not satisfied with our handling of the matter, you have the right to file a complaint with the relevant regulatory authorities: Shenzhen Cyberspace Administration or Shenzhen Market Supervision Administration.