Terms of Service

1. General Provisions

1. Service Provider: This website, "Gift Expert" (www.flaxtree.com), is operated by [Gift Expert Co., Ltd.], with a unified social credit code of [XXXXXXXXXXXXXX] and a registered address located in the Science and Technology Park, Nanshan District, Shenzhen.
2. User Definition: Any individual or organization that accesses, browses, or uses the services of this website, whether or not they have registered an account, shall be deemed a "user" under these Terms.
3. Service nature: This website is a B2B e-commerce platform that provides corporate clients with customized business gifts, wholesale and related supporting services.
4. Policy Notice: By using this website, you acknowledge that you have read, understood, and agreed to these terms and our Privacy Policy. If you do not agree, please stop using the service immediately.

2. User Registration and Accounts

1. Registration Qualifications: Registered users must be natural persons aged 18 or older with full civil capacity, or legally existing enterprises/organizations. We reserve the right to verify user identity.
2. Information Authenticity: You promise that all registration information you provide (including company name, contact information, unified social credit code, etc.) is true, accurate, complete, and valid. Any changes should be updated promptly.
3. Account Security: You are solely responsible for the security of your account password. Please notify us immediately of any unauthorized use. We are not liable for any losses caused by your negligence in safeguarding your account.
4. Account Termination: You may apply to close your account at any time. We reserve the right to suspend or terminate your account for breach of these terms, prolonged inactivity, or other legitimate reasons.
5. Account Freezing: If suspected of fraud, infringement or other illegal activities, we have the right to freeze the account immediately and cooperate with the relevant departments in the investigation.

3. Service Content and Scope

1. Core business: Providing online display, customized solution design, quotation, order processing, production tracking and logistics services for corporate gifts.
2. Customization process: User submits requirements → Customer service confirmation → Solution design → Sample confirmation → Contract signing → Production and manufacturing → Quality inspection → Logistics and distribution → After-sales service.
3. Sample Policy: We offer sample services at a cost that varies depending on the product. Sample fees can be deducted from bulk orders.
4. Service Changes: We reserve the right to modify, suspend or terminate some or all of our services at any time, but will notify users in advance.
5. Service limitations: We do not provide retail services to individual consumers; we only serve corporate, government, and other organizational clients.

4. Orders and Payments

1. Order Process: An order is formally established after it is placed on the website or a written contract is signed. We reserve the right to refuse any order.
2. Pricing Policy: All prices are denominated in RMB, and prices including tax will be clearly indicated. Prices may be adjusted due to factors such as raw material costs and quantity; the final price will be based on the quotation.
3. Payment methods: Bank transfer, check, letter of credit, etc. are accepted. A 30%-50% deposit is generally required in advance, with the balance due before shipment.
4. Delivery time: 7-10 business days for standard products, 10-15 business days for customized products. Delivery time for large orders will be negotiated separately.
5. Acceptance criteria: The user should inspect the goods within 3 working days of receipt. If there are any quality issues, photographic evidence must be provided and the issue raised within 7 days.
6. Return and Exchange Policy: Customized products cannot be returned or exchanged unless there is a quality issue. For products with quality issues, we promise to remake them free of charge or provide a refund.

5. Intellectual Property

1. Website Content: The intellectual property rights of all content on this website (including text, images, designs, trademarks, etc.) belong to Gift Expert and are protected by law.
2. User Content: You must ensure that you possess legal rights to or have obtained authorization for the logos, design drafts, and other content you upload. You will be responsible for any losses caused by infringement.
3. Design Proposal: The intellectual property rights to the design proposal we provide belong to us until full payment is received. After payment, the right to use the design will transfer to you.
4. Limited License: We grant you a limited, non-exclusive, non-transferable license to use the services of this website, but you may not reverse engineer, copy, or commercially exploit them.
5. Infringement Handling: If you discover any infringement, please notify us immediately and we will handle it in accordance with the law.

6. Limitation of Liability

1. Disclaimer: We strive to ensure the accuracy of the information on this website, but make no express or implied warranty as to its completeness, accuracy or reliability.
2. Liability Limit: Under no circumstances shall our liability for compensation exceed the total price of the order, excluding indirect losses, lost profits, etc.
3. Force Majeure: We are not liable for service interruptions or delays caused by force majeure events such as natural disasters, war, policy changes, and cyberattacks.
4. Third-party links: This website may contain third-party links, and we are not responsible for their content or privacy policies.
5. Use Risk: Users assume all risks associated with using this website, and we are not liable for any direct, indirect, incidental, or special losses.

7. Privacy Protection

We highly value your privacy; please refer to our Privacy Policy for details on our specific protection measures . These Terms and Conditions together constitute the complete Agreement for Service.

8. User Behavior Guidelines

You promise to use this service as follows:

• Comply with the laws and regulations of the People's Republic of China and relevant international regulations
• Do not engage in any illegal, fraudulent, infringing, or malicious activities.
• Do not spread viruses, malware, or interfere with the normal operation of websites.
• Do not attempt to access other user accounts or system data without authorization.
• Do not use this service for spam, phishing, or other similar activities.
• Do not publish false, defamatory, obscene, or content that infringes on the rights of others.

If any violations are discovered, we reserve the right to immediately terminate the service and pursue legal action.

9. Dispute Resolution

1. Friendly consultation: Any dispute arising from these Terms shall be resolved by the parties through friendly consultation.
2. Jurisdiction: If no agreement can be reached through negotiation, either party may file a lawsuit with the People's Court of Nanshan District, Shenzhen.
3. Applicable Law: This clause shall be interpreted and enforced in accordance with the laws of the People's Republic of China.
4. During the dispute resolution period: The continued performance of other terms will not be affected during the dispute resolution period.

10. Terms and Conditions Amendment

1. Right to Modify: We reserve the right to modify these Terms at any time to reflect business changes or legal requirements.
2. Notification methods: Major changes will be communicated to you via email, website announcements, or login prompts.
3. Effective Date: The revised terms will take effect 7 days after publication. Your continued use of the service indicates your acceptance of the changes.
4. Version lookup: You can view historical versions of the terms on this page at any time.

11. Contact Information

If you have any questions or suggestions regarding these terms, please contact us through the following methods:

12. Other Terms and Conditions

1. Severability of Clauses: If any part of this clause is held to be invalid, the validity of the remaining parts shall not be affected.
2. Reservation of Rights: Failure to exercise or delay in exercising any right under these Terms shall not constitute a waiver of such right.
3. Full Agreement: These Terms, together with the Privacy Policy, constitute the full agreement between you and us, superseding all prior oral or written agreements.
4. Transfer Restriction: You may not transfer any rights or obligations under these Terms without our written consent.
5. Third-party rights: This clause does not grant any rights to any third party other than the parties involved.